Privacy policy

1. Purpose and Scope of Data Collection

• The hotel collects only essential personal information to manage your booking and stay, including: full name, phone number, email, nationality, date of birth (if required), passport/ID number, payment details, and any special requests (e.g., dietary needs, allergies, accessible room requests, etc.).
• Data is collected through booking websites, emails, phone calls, or on-site registration forms.

2. Usage of Personal Data

• To confirm and manage reservations, register for services, and issue invoices when required.
• To notify guests about confirmations, service changes, promotions, or updated policies.
• To improve service quality through surveys and customer feedback.
• To fulfill legal obligations and respond to regulatory authorities as required by law.

3. Data Retention and Security

• Guest data is retained throughout the stay and for a minimum of 5 years thereafter in accordance with accounting and legal requirements.
• The hotel uses SSL encryption, secure servers, restricted access systems, and regular data backups to safeguard information.
• All staff members are trained in data protection protocols and bound by confidentiality commitments to prevent unauthorized data disclosure.

4. Sharing Data with Third Parties

• Personal data is only shared with third parties when guests provide written consent, such as for airport transfers, tour operators, or payment processing services.
• The hotel does not sell, rent, or exchange personal data with any organization for commercial purposes.

5. Guest Rights

• Guests have the right to access, request a copy, correct, or delete their personal information at any time.
• Guests may also opt out of receiving marketing communications via the website, email, or phone.

6. Contact for Data Requests

For any requests, concerns, or complaints regarding personal data, please contact:

CN Palace Boutique Hotel

📍 Address: Lot 4,5,6 Pham Van Dong Street, An Hai Bac Ward, Son Tra District, Da Nang City, Vietnam

📞 Hotline: +84 915 705 005

📧 Email: fom@cnpalaceboutiquehotel.com

🌐 Website: www.cnpalaceboutiquehotel.com

7. Policy Updates

• CN Palace Boutique Hotel reserves the right to update or revise this privacy policy.
• The latest version will be posted on the official website and will be effective upon publication unless otherwise stated.