Online Payment

1. Payment Method
Customers can pay for their reservations on www.cnpalaceboutiquehotel.com using online payment methods.

After completing the booking process and clicking the “Confirm Booking” button, the system will redirect to the payment interface where customers can pay using credit cards (Visa, MasterCard) or other valid payment options.

2. Payment Security Commitment
CN Palace Boutique Hotel & Spa’s online payment system is integrated via a legally licensed Payment Gateway Partner in Vietnam. All security standards comply with financial and e-commerce regulations.

3. Payment Security Policy
We ensure that:

• Customers’ financial information is encrypted and protected using SSL (Secure Sockets Layer) protocol.

• Payment data complies with the PCI DSS standard, certified by Trustwave.

• OTP (One-Time Password) is sent via SMS to authenticate access.

• A 128-bit MD5 encryption standard is applied within the system.

• All practices comply with the data protection regulations of the State Bank of Vietnam.

4. Payment Data Storage & Protection
CN Palace Boutique Hotel & Spa does not store customers’ card information.

• For international cards (Visa/MasterCard), card data is encrypted and securely stored by the Payment Gateway Partner.

• For domestic cards, only the order ID, transaction code, and bank name are recorded — no card numbers or sensitive data are stored.

• The hotel receives encrypted tokens from the Payment Gateway Partner in place of actual card information.

5. Transaction Review & Confirmation Process
Before completing the payment, the system clearly displays:

• Room type

• Number of rooms

• Check-in and check-out dates

• Total amount payable

Customers can review and make changes before clicking “Confirm” to proceed with the payment.

6. Our Commitment
We are fully committed to implementing the highest security measures to safeguard customer information during all online transactions.

All transactions on www.cnpalaceboutiquehotel.com are closely monitored, encrypted, and securely protected — ensuring peace of mind for our valued guests.